The flash may not be turning on due to a number of reasons including face position, head or hand movement and lighting conditions, see this helpful video for more information:
Here are some helpful tips:
- Position the subject’s face correctly in the frame, moving slowly and carefully until the frame changes from red to green and then hold still.
- Hold the phone and face very still whilst the flash turns on and for three seconds after the flash.
- Seek a darker environment with low, even lighting, following the on-screen recommendations for optimal lighting conditions.
- Make sure the phone is not set to silent and the volume is turned up so that voice commands are loud and clear.
- Have a friend hold your phone to help position the face correctly and hold the phone steady.
If you are still having difficulty please reach out to us via support@braineye.com.