My Results
For A Doctor
The Science
My Health
My Report
My Surroundings
My App
- What happens if I forget my password or username?
- I am unable to hold the phone in a stable way, what can I do?
- My app keeps on crashing, how do I fix it?
- I did my test, didn’t see my result and the app froze/crashed… How do I get my results?
- My camera isn’t picking up on my face when I calibrate?
- How do I delete an incomplete test from my history?
My Subscription
- What is included in the subscription?
- How do I cancel my free trial?
- Do you offer group licences or family discounts?
- How do I cancel my subscription?
- Can I transfer my subscription to somebody else’s account?
- Can I test the app before subscribing?
My Account
- The verification code you supplied me is not working, what should I do?
- How do I delete my account?
- Can multiple accounts be used on the same phone?
- What happens to my account if I don’t have an active subscription?
- What happens if I obtain my license through a 3rd party and I am no longer associated with that party?
- Will the app know if someone else is doing a test on my account?
My Smartphone
- My phone is overheating from using the app, what should I do?
- Does the battery percentage on my phone reduce performance?
- What happens if my phone has a cracked screen?
- What if the camera on my phone isn’t working or has a cracked lens?
- Can I use the app if I have no access to mobile data or WiFi?
- Can I use the app on my tablet or computer?