My App
- What happens if I forget my password or username?
- I am unable to hold the phone in a stable way, what can I do?
- My app keeps on crashing, how do I fix it?
- I did my test, didn’t see my result and the app froze/crashed… How do I get my results?
- My camera isn’t picking up on my face when I calibrate?
- How do I delete an incomplete test from my history?
- How do I share my test on my social channels?
- Can I take a screenshot of my results to share them?
- Can I still do the test if I’m unable to hold the phone steady?
- Does the app integrate with other health or fitness apps?
- Do I perform to the best of my ability in the tests?
- Is the app safe?
- I am sensitive to light, can I do the test?
- I have an existing condition, can I still do the test?
- How do I skip the instructions?
- Can I self-test?
- How often should I test myself?
- How do I find my previous test results?
- I keep on getting error messages... what do they mean?
- What is calibration?
- Is colour blindness a problem?
- Does the colour of my eyes change the way I can use the app?
- Can I use the app if one of my eyes is swollen or other features of my face are obstructed?
- Can I wear glasses or contact lenses when using the app?
- Do you need to record videos of my face?
- Do I need to grant any permissions to use the app?