BrainEye Support
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Activity overview
Latest activity by BrainEye Support-
BrainEye Support created an article,
How reliable is the app and what evidence do you have to support this?
The reliability of the app refers to how much you can depend on its measures being trustworthy or accurate. A common way to determine this, is to show that its measures are consistent over time. If...
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BrainEye Support created an article,
Who are the scientists behind the tech?
The BrainEye Science Team is led by Associate Professor Joanne Fielding. Joanne has over 20 years experience in research of the Ocular Motor System and its links to neuro cognitive processes fundam...
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BrainEye Support created an article,
How does BrainEye work?
Using the smartphone’s own camera, the BrainEye app records your eyes as they respond to simple onscreen stimuli.It then uses AI and machine learning techniques to track the location of your eye an...
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BrainEye Support created an article,
What happens if I forget my password or username?
If you have forgotten your password please use the forgot password button that can be found just below the password box on the sign-in page. Your username will be the email address that you used to...
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BrainEye Support created an article,
I am unable to hold the phone in a stable way, what can I do?
There are many things you can do to help you hold the phone and your head steady and get a good result.For maximum stability, we recommend holding the phone in both your hands and resting your arms...
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BrainEye Support created an article,
Why is the flash not working?
The flash may not be turning on due to a number of reasons including face position, head or hand movement and lighting conditions, see this helpful video for more information:Here are some helpful ...
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BrainEye Support created an article,
Why is the app using the wrong camera?
The app should be using the following cameras on your smartphone:Test 1 - Eye movement test - the camera on the front of your phone should be used.Test 2 - Pupil response - the camera on the back o...
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BrainEye Support created an article,
My app keeps on crashing, how do I fix it?
If the app continuously crashes, the first step is to uninstall the app from the phone, reinstall it and login from scratch. Please ensure you accept all permissions and attempt to take the test ag...
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BrainEye Support created an article,
I did my test, didn’t see my result and the app froze/crashed… How do I get my results?
You may be able to retrieve your results by: Closing the app and clearing the app from memory Re-opening the app Selecting history in the top right corner of the homepage Selecting your most rece...
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BrainEye Support created an article,
My camera isn’t picking up on my face when I calibrate?
It isn't uncommon for first time users to find calibration difficult. Rest assured it becomes easier every time you use the app. To make the calibration process easier make sure your face and hands...