BrainEye Support

The reliability of the app refers to how much you can depend on its measures being trustworthy or accurate. A common way to determine this, is to show that its measures are consistent over time. If...

The BrainEye Science Team is led by Associate Professor Joanne Fielding. Joanne has over 20 years experience in research of the Ocular Motor System and its links to neuro cognitive processes fundam...

Using the smartphone’s own camera, the BrainEye app records your eyes as they respond to simple onscreen stimuli.It then uses AI and machine learning techniques to track the location of your eye ov...

If you have forgotten your password please use the forgot password button that can be found just below the password box on the sign-in page. Your username will be the email address that you used to...

There are many things you can do to help you hold the phone and your head steady and get a good result. The simplest solution is to take advantage of something that will hold the phone stable, such...

If the app continuously crashes, the first step is to uninstall the app from the phone, reinstall it and login from scratch. Please ensure you accept all permissions and attempt to take the test ag...

You may be able to retrieve your results by: Closing the app and clearing the app from memory Re-opening the app Selecting history in the top right corner of the homepage Selecting your most rece...

It isn't uncommon for first time users to find calibration difficult. Rest assured it becomes easier every time you use the app. To make the calibration process easier make sure your face and hands...

If the verification code isn’t working, please first double check if the code is correct and you have the latest code, then try resending the verification by clicking the Resend button in the verif...

The report that the app generates is a PDF file, not an image, so it will be stored with all the other files on your phone.On iOS this will be in the files app. On Android phones, your report shoul...