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I keep on getting error messages... what do they mean?

BrainEye Support
Updated

When performing tests, especially for the first couple of times, it is not uncommon to encounter errors.

There are different types of error messages:

 

Compliance related errors occur because you are not keeping your head/the phone stable, are not following the test instructions properly or have moved after calibration has been completed. This error message will appear prior to the completion of a test.

image-20230802-094240.png
Test interrupted errors occur if you accidentally pressed back or exit during a test. image-20230802-094315.png

This error message will appear when you have completed a test but we were not able to get a good enough reading due to signal noise.

Things that could cause signal noise include:

  • Moving your head with the dot during the test
  • Consistently blinking as the dot changes direction
  • Strong light behind/above the user or changing lighting conditions during the test
 ca95dffd-1674-4c47-8cf3-9a454d33f8e4.png
You are using a device that has too many background applications in process and is dropping too many frames to complete the test. image-20230802-095738.png
It appears that your phone has no connectivity to either mobile data or WiFi. image-20230802-095957.png
If there are errors on the BrainEye end, you will see error messages with the accompanying image. 5aed08a2-e038-4c77-a331-7e1361162675.png


If you continue to get error messages and are unable to complete tests, please contact BrainEye Support by clicking here or emailing support@braineye.com.

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