If the app continuously crashes, the first step is to uninstall the app from the phone, reinstall it and login from scratch. Please ensure you accept all permissions and attempt to take the test again.
Whilst we take all necessary steps to ensure high phone compatibility, the app uses advanced AI and may not be compatible with all phones, if you continue to experience instability we would love to hear from you by emailing us at support@braineye.com with a description of your phone, your username and the issue you are experiencing.